Frequently asked questions
Everything about the tracker, the app, delivery and your plan.
How do I pair my GPS tracker?
Open Devices → Add device, then scan the QR code on the tracker box or enter the device ID. Assign it to a pet and you're ready to track.
How often does the location update?
Updates follow your tracker and plan. On GPS Plus and Premium you get live updates; Starter refreshes periodically to save battery.
What happens if my subscription expires?
Your account, pets and history stay safe. You keep the last known location and can renew anytime to resume live tracking.
How long does the battery last?
Typically 3–7 days depending on tracking frequency. You'll get a low-battery alert at 20%.
Which payment methods do you support?
JazzCash, Easypaisa and debit/credit cards — all in Pakistani Rupees, with secure verification.
Is the tracker waterproof?
It's water-resistant (IP67) — fine for rain, splashes and puddles, but not for swimming or full submersion.
Do you deliver across Pakistan?
Yes — free nationwide delivery. Most orders arrive within 3–5 working days.
Can my family see my pet's location too?
On GPS Plus and Premium you can invite family members to view live location, while you stay in control of the device and plan.
What's included in the box?
The Pawmark GPS tracker, an adjustable paw-print collar, a USB-C charging cable and a quick-start guide.
Still have a question?
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